1. EXCHANGE POLICY
Last updated: November 24 2025
We accept exchanges only, no refunds and no store credit.
You have 7 days from the delivery date to request an exchange.
Conditions for an exchange:
The item must be unworn, unwashed, and in its original condition.
All tags and packaging must be intact.
Exchanges are accepted for size or color, depending on availability.
Customer is responsible for return shipping costs.
The replacement item is shipped once the original item is received and inspected.
How to request an exchange:
Contact us at info@collective-essence.com with your order number and the item you would like to exchange.
We will provide instructions and a return shipping label if needed (shipping fees apply).
Damaged or visibly worn items will not be eligible for exchange.
2. SHIPPING POLICY
Last updated: November 24 2025
We ship from Canada using trusted carriers.
Shipping fees are calculated at checkout based on destination.
Shipping Destinations
Canada:
Flat rate: $15 CAD
Estimated delivery: 2–7 business days
United States:
Flat rate: $25 CAD
Estimated delivery: 5–12 business days
Duties/taxes may apply depending on the destination.
Processing Time
Orders are processed within 1–3 business days.
You will receive a confirmation email with your tracking number once your order is shipped.
Delays
Shipping delays may occur due to carrier backlogs or customs processing.
We are not responsible for delays once an order has been handed to the carrier.
Lost or Stolen Packages
If your package is marked as delivered but you didn’t receive it, please contact the carrier directly.
We are not responsible for lost, stolen, or unclaimed packages.
For any shipping questions, contact us at
info@collective-essence.com
3. PRIVACY POLICY
Last updated: November 24 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
Name, email, phone number
Shipping and billing address
Payment information (processed securely through our payment providers)
Order history and site usage data
How We Use Your Information
To process and fulfill orders
To provide customer support
To send order updates and important notifications
To improve our website and services
To comply with legal obligations
We do not sell or share your personal information with third parties, except trusted service providers such as:
Payment processors
Shipping companies
Website analytics tools
Security
We use industry-standard security measures to protect your information.
All payments are processed securely and we do not store credit card details.
Your Rights
You can request access, correction, or deletion of your personal information at any time by contacting us at
info@collective-essence.com
4. TERMS & CONDITIONS
Last updated: November 24 2025
By using this website and placing an order, you agree to the following terms and conditions.
1. Use of Website
You may use this website for personal and non-commercial purposes.
We may update or modify the website at any time without notice.
2. Product Availability
All products are offered in limited quantities.
We reserve the right to modify or discontinue items at any time.
3. Pricing
Prices are listed in Canadian dollars (CAD) unless otherwise stated.
Taxes (TPS/TVQ) are applied at checkout for Canadian customers.
4. Orders & Payments
All orders must be paid in full at checkout.
We reserve the right to cancel or refuse any order if fraudulent activity is suspected.
5. Exchanges Only
We do not offer refunds.
Exchanges are accepted within 7 days under the conditions described in our Exchange Policy.
6. Limitation of Liability
We are not responsible for delays, carrier issues, or loss caused by third-party shipping carriers.
We are also not liable for any indirect or incidental damages resulting from the use of our website or products.
7. Governing Law
These terms are governed by the laws of the Province of Quebec and the laws of Canada.
For questions about these terms, contact us at
info@collective-essence.com